Track A: Healthcare Insurers

Staying Agile When You Don't Know What's Coming

Managing competing IT and business priorities with scarce IT resources continues to challenge health insurers. This is exacerbated by the threat of new legislation and regulatory requirements. Healthcare insurers are notoriously resistant to changes in information handling and business processes. This is particularly a problem since the purchasers (employers, governments and consumers) are cranking up the pressure for improvements in healthcare quality, safety, access, satisfaction and efficiency. Achieving and documenting these improvements will require agility to execute information-rich, collaborative processes within and across stakeholder boundaries.

Track B: Healthcare Providers

Transforming Care Delivery

It is now widely accepted that IT has the potential to help advance the delivery of healthcare. Advances are breaking down barriers between clinicians and between clinicians and patients. Organizations can't assume that they are providing excellent care but must obtain up-to-date accurate information regarding their quality and efficiency and make strides to improvement if they are to thrive.

Track C: Technology

"Infrastructure Intelligence" - Creating a Unified Theory of Everything

Properly supporting an increasingly automated and accessible clinical and business IT environment within the healthcare provider requires wide-ranging and up-to-the-minute intelligence. Business intelligence is about the timely collection and analysis of the information from key points within the enterprise in order to achieve organizational goals and optimize performance. CDOs need to apply this same kind of thinking to the IT infrastructure and operational support that critical clinical and business workflows are increasingly dependent upon. Good infrastructure intelligence will improve infrastructure performance and availability, enhance problem troubleshooting and incident management and provide the insight necessary to ensure that the IT infrastructure can grow and evolve gracefully to accommodate the needs of an increasingly dynamic and complex enterprise.