Track A: Healthcare Insurers

Staying Agile When You Don't Know What's Coming

Managing competing IT and business priorities with scarce IT resources continues to challenge health insurers. This is exacerbated by the threat of new legislation and regulatory requirements. Healthcare insurers are notoriously resistant to changes in information handling and business processes. This is particularly a problem since the purchasers (employers, governments and consumers) are cranking up the pressure for improvements in healthcare quality, safety, access, satisfaction and efficiency. Achieving and documenting these improvements will require agility to execute information-rich, collaborative processes within and across stakeholder boundaries.